SIN: Singapore Singapore Airlines KrisFlyer Gold Lounge Terminal 3
Firstly - are you sure you want to visit the KrisFlyer Gold lounge, and not the SilverKris Lounge? In Singapore terminology, a SilverKris will always trump a Gold. SilverKris is for Business, whereas the KrisFlyer Gold lounge in Singapore Airport Terminal 3 is designed for economy class passengers with a Gold KrisFlyer or Gold Star Alliance card, who cannot use the Silverkris lounge. Note that this is the reverse terminology to Frankfurt and Lufthansa, where Golds get better service.
Once you get past this, the good news is that the lounge is pretty much brand new, and it has the rare delight of lounges in Singapore, of having windows! That is an unusual distinction. Alas, amenities such as showers, toilet, or working computers are in short supply. This lounge is also much more compact and rammed than it’s cousin in Terminal2, and Star Golds should head there for the slightly better food, more space, and even decent computers.
To find the KrisFlyer Gold Star Alliance Lounge T3, either head up by the escalator by the Silver Kris lounge, and wiggle right, and along the corridor by the DFS lounge. Or walk along further, and take the stairs by the food court and then walk back.
At the lounge entrance there is a semi-circular welcoming area, rather like Greek temple, surrounded by orchids, and a large reception desk. This is by far the best part of the lounge. The main body of the lounge comes in two areas, both rammed with seats and with people. There is the outside - which is at least light and airy. Or there is the inside, which is rather like a doctor's waiting room. TVs on the wall are pretty noisy, blasting CNN over the lounge.
These seats are the classic Singapore Airlines curvy brown leather armchairs. Comfortable to read a paper in, but not so good if you want a sleep for several hours before getting on a plane. At night there are therefore bodies lying on the floor, looking for all the world like a dropout centre for backpackers. Remember that this is a flagship lounge!
Indeed it can't help the feeling in the lounge that it is small, stuffy, overheated and overused. It isn't substantially nicer than the public areas, although the food is all right, and free booze welcome. If only there were toilets in the lounge.
Alas, it is quite disappointing, particularly if you are flying half way across the world. Unfortunately, the lounge dragons at the Silver Kris lounge next door will attempt to direct Business Class Star Alliance passengers in here. Don't fall for it. You should have access to the much better SilverKris lounge.
FoodThe food here is the worst you will get in a Star Alliance lounge at Singapore, short of the Thai lounge which just has sandwiches. For a much better selection of hot food, head to the Krisflyer Gold lounge Terminal 2 where there is three times as much hot food, and a fine desert selection.
Never the less, even here, the selection of hot food has improved in the past few months, and now there are two hot tourines with noodles & rice, and chicken & beef, and curry. In the morning the hot breakfasts are OK, with bacon and eggs.
A rare delight are the Tibettan Momos which occasionally appear.
There is soup (it changes every day), and sandwiches in tightly wrapped cling film. That's it, other than nuts and biscuits.
BarThe bar in the Singapore Gold Star Alliance lounge is a major disappointment. True, there is a small free bar here, free-pour open 24 hours a day, but it has only a very basic selection of booze, and most of it such as the wine disappears between 4am and 11am.
There is Tiger beer on draft, a single of bottle of cheap white in a bucket on the worktop, and equally forgettable red next to it (in a basket that must cost more than the wine), and a very Spartan collection of five bottles of spirits, including Myers Rum, JW red whisky, and Jack Daniels.
BathroomsAmazingly, there are no showers, nor a bathroom, not even toilets in this lounge. It is an amazingly bad decision, and one that has confounded many passengers. However the bad news is that as a Star Alliance gold, there is no access to showers at Singapore. If you have a Priority Pass card, you are better off using the much better Ambassador lounge.
Business FacilitiesAt the far end of the outside room there are three desks with three computers: and that is it really. It is a silly place to put the computers, and it can be hard to get children to stop playing games on them if you need to work. There is no printer.
The lounge has free WiFi.
There is a newspaper rack in the inner room within the lounge: for once it is pretty good with a large number of European newspapers, along with plenty of copies of the SilverKris magazine. There are however few other magazines.
AccessThe lounge is open 24 hours a day, and indeed Singapore say that it is the only lounge open overnight: however the SilverKris lounge is unguarded and ungated from 1am to 4am, and you can pop in here – or even the First lounge - to use the showers: it is also a much better place for a sleep.
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